Instructional videos on running your new MEND 
Frequency Specific Microcurrent Unit!


Q: How do I delete a protocol from a Batch I programmed?

A: Navigate to the protocol you would like to delete.  Press and HOLD the STOP button for 5 seconds. That line should now say "Empty Slot"

Q: How can I tell if my leads are still working?

A: Preform the Water Test: while the unit is running a protocol, submerse all four leads into a cup of water.  If the leads are not working, the CH1 or CH2 (or both) red lights will turn on or blink.  If they are working, the lights will turn off.

Q: How frequently can I run ____ protocol.  

A: That depends on the protocol.  Some are fine to run once or even twice per day.  With others, it's recommended to run only once per week.  Check with Jessie to be clear on your plan of care.

Q: Can I use the unit on my husband / daughter / neighbor?

A: The official answer is no.  Think of this unit as a prescription drug.  It was prescribed to you.  A detailed history was taken to determine the best frequency combinations for your body, and running the unit on someone arbitrarily could pose problems.  Discuss this with Dr. Jessie if you need more clarity

Q: What are the best kind of towels to use for FSM?

A: Some patients have reported using thinner towels (like tea towels or flour sack towels) or even bandanas that tie easily around joints seem to work better than thick, fluffy towels. I would recommend organic towels as you want to make sure what's getting pushed into your system is non-toxic. 

Q: My channel lights are off.  What does that mean?

A: Your channel lights should be off: that means the unit is working appropriately.  If your channel lights are FLASHING or ON, that means that the current is being obstructed somehow and not running correctly.  Check the plug-ins, check that your electrodes or alligator clips are appropriately attached, or run the Water Test (see FAQ #2 above). 

Q: Any other tips for keeping the towels adhered?

A: Wrap saran wrap around the towel and alligator clip to keep things in place easily and keep warm.  Use an ace bandage wrapped around a plastic bag over the wet towel.  Put on your rain jacket over the setup to keep warm.  Use a clip chip to keep the towel in place.  Use a thinner towel that you can tie on, or tie bandanas together and use them in place of a towel. 

If you have any questions about your unit, don't hesitate to send Dr. Jessie a message through the Charm portal. 

Reordering Electrode Pads


Need New Electrode Pads?  We order ours from Amazon.  Any standard TENS unit electrode pads work for your device. 


Advanced Programming

When it comes time to re-program your device, you have two options. 

OPTION 1: Schedule a time to bring the device back to the clinic and Dr. Jessie will re-program it for you. You will pick up the device once the programming is finished. 1-3 days.  $125.00 programming fee.

OPTION 2: Purchase the Write-Only software from Mend. Download it to your computer.  Request reprogramming from Dr. Jessie via a Charm message.  She will write a new profile and email it to you through Charm. You will upload it to your computer, then download the new program onto your own device.  $125 reprogramming fee.  The benefit to this approach is that you don't have to turn your unit in or spend any time away from it.  It is faster than the in-person method.  You can make your request digitally and receive your new Profile as soon as it is complete.  Note: the software requires Windows 10. There is not yet software available for Mac or iOS


Note: Thinking ahead, it may be wise to purchase the software now. Mend is offering a 50% discount for the software, which is a one-time download that you can keep for as long as you have your device.  You may wish to take advantage of this discount before it ends on April 15, 2020.  Details below.

Contact Us


6800 North 79th Street, Suite 202

Niwot, CO 80503


Monday - Friday 9am - 5pm

*Closed from 12pm - 1pm everyday for lunch.

CALL US: 720-572-5236

FAX: 720-684-6913

EMAIL: functionalmed@thehealingcollective.us